Get in Touch With Us
Got a question about something you have read on myupdater.co.uk, or noticed a detail that needs a second look? This page tells you how to reach the team behind the site and what kind of enquiries we are best placed to help with.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and we will read it in full before replying — we do not rely on automated responses to close out enquiries.
A quick note on what your message is about helps us route it to the right person and get back to you sooner. If your question relates to a specific brand mentioned on the site, such as one from our trusted non Gamstop casinos list, please name it so we can look into the right details.
What We Can Help With
- Questions about how we rate and rank casinos — if you want to understand why one site sits above another in our comparisons, or how a welcome offer was assessed, ask and we will explain our reasoning.
- Corrections and factual updates — bonus terms, payment options and licensing details at non Gamstop casinos change regularly. If something looks out of date, tell us and we will review it.
- Content suggestions — if there is a topic around casinos not on Gamstop, betting sites not on Gamstop, or a payment method you would like covered in more depth, we are happy to hear it.
- Partnership or editorial enquiries — operators or agencies wanting to discuss a listing should introduce themselves clearly and outline what they are proposing.
- General site feedback — anything that would make the site more useful to readers comparing casinos not on Gamstop is worth telling us about.
What We Cannot Help With
We are an independent comparison resource, not a casino operator, payment provider or regulator. That means we cannot access your account at any of the brands listed on this site, process withdrawals, resolve a dispute with an operator, or reverse a self-exclusion you have set up through GAMSTOP. Account issues, verification queries and payment problems need to go directly to the casino's own support team, since only they hold your account details.
If your enquiry concerns gambling harm, please mention it in your message. We will point you towards general information, though we would also encourage speaking with a dedicated support service or organisation that specialises in this area, as we are not equipped to provide that kind of support ourselves.
How We Handle Your Message
Every email is reviewed by someone on our editorial team before a reply goes out. We aim to respond within a couple of working days under normal circumstances, though this can stretch a little during busier periods — we will always follow up rather than leave a message unanswered.
If your question touches on something we have published — a rating, a comparison point, or a claim about an offer such as those from Betmica, Kikibet or Betninja — we will check it against our records before getting back to you.
Keeping Our Coverage Accurate
The casino market outside GAMSTOP moves quickly: new brands appear, welcome offers change, and payment options shift. Reader feedback is one of the ways we keep our comparisons useful rather than stale. If you have used or researched a site we cover and something does not match what we have written, we would genuinely like to know.
Whatever the reason for getting in touch, thank you for taking the time to write in. We read every message and will get back to you as soon as we can.
myupdater.co.uk covers online gambling content intended for adults aged 18 and over.